Dear Madam,
Thank you for your kind words.
The whole point of a bank guarantee is for it to act as a safety net should:
1.- The off plan property be delivered late (I'll add substantially late)
2.- Or the developer file for bankruptcy.
Your case would be number two. You do not have to wait for anything nor does your bank. You only have to execute the bank guarantee hiring a Spanish lawyer. If the bank refuses to honour it then your lawyer will follow a swift executive procedure to recover all your stage payments plus legal interests as explained clearly in our article on Spanish bank guarantees. In fact you can even claim back from the bank the legal expenses you will have to pay upfront on executing your BG.
If you are trying to execute a bank guarantee on your own without a lawyer I wish you good luck.
To lodge a complaint before the Bank of Spain you must first contact the complaints department of Banco Pastor. All Spanish banks have a specific complaints department to deal with customers' complaints. If you attempt to bypass this procedure and contact the BoS directly they will reroute you to follow this procedure so you might as well follow it from the onstart unless you enjoy runnning round in burocratic circles.
If the banks' complaint department do not reply, reply unsatisfactorily or take a long time to reply then you can contact the Bank of Spain and lodge a formal complaint agaisnt the bank having proved that you indeed filed a complaint previously. Again your Spanish lawyer will advice accordingly.
Unfortunately the BoS' website is not available in English yet.
http://www.bde.es/clientebanca/quejas/quejas.htm
Needless to say the complaint should be worded in Spanish as it stands to logic.
This is the complaint's department from Banco Pastor:
0072 - BANCO PASTOR, S.A.
SERVICIO DE ATENCION AL CLIENTE DEL GRUPO BANCO PASTOR
MARINA MATEO QUINTANA
DOMICILIO: CL CANTON PEQUEÑO 1 PL.8 DCHA - 15003 A CORUÑA
TFNO. 981127441
FAX. 981127472
E-MAIL. atencionalcliente-grupobancopastor@bancopastor.es
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