Hello all
My first message, I wonder if anyone can advise me please?

Would I be correct in believing (my Spanish language is very poor) that
Real Decreto 208/1996, de 9 de febrero establishes citizens rights to raise a complaint against public authorities?

Reason being, I wish to complain about the Ďadministrationí of the DGT.

I have looked on their regional website (DGT Alicante) and the on-line complaint form does not function. There is a postal address to send complaints, but I feel somewhat sceptical that using this method will ensure the complaint is registered in the official register of complaints as defined (if I am correct) in the Real Decreto.

I would appreciate any advice.